AI agents that run your daily office work, 24/7.
We automate the repetitive work your staff never has time for, from answering the phone on the first ring to checking insurance, filing faxes and following up on claims. It runs securely on our own infrastructure.
What an AI agent can do for you
- Answer every callon the first ring, day or night
- Check eligibilitybefore the patient arrives
- File faxes & referralsindexed to the right chart
- Chase claims & denialsstatus checks and follow-up
Everything your AI workforce needs, in one place
AI agents & templates
More than 20 ready-to-configure roles: receptionist, eligibility, billing follow-up, intake, paralegal, bookkeeper. Each one is tailored to your office.
Voice, SMS & fax agents
AI agents run on IHS-owned dial tone. Keep your numbers, add AI extensions, and transfer to a person at any time.
Email & inbox agents
Read, classify, reply, route and file. Works with Microsoft 365, Google Workspace or your own domain.
Browser automation
Agents operate web portals and EHRs using trained playbooks and securely stored credentials.
Tasks, schedules & SOPs
Turn your procedures into scheduled work: daily reports, reconciliations, follow-ups and monthly compliance checks.
Insights, alerts & audit
Live dashboards, quality scores and alerts by email, Teams, Slack or phone, with a full audit trail.
See the full platform, agent templates and the ROI estimator.
Visit ihsflow.ai →Automate the EHR work your staff never has time for
From the front office through billing, agents work inside your EHR and payer portals the same way a trained employee would, and they log every step.
- Scheduling, reminders, recalls and no-show follow-up
- Insurance eligibility and benefits checks before visits
- Fax, referral and document intake, indexed to charts
- Prior authorization packets, status checks and follow-up
- Charge review, claim status, denials and A/R follow-up
- Refill requests and patient messages routed to providers
Automated voice calls
- Inbound and outbound calls with natural, low-latency voice
- Verifies the caller, checks the schedule, books the slot and texts a confirmation
- Registers as a normal phone extension: transfers, ring groups, keypad input
- After-hours rules, overflow and escalation to on-call staff
- Encrypted transcripts and summaries; audio is not stored by default
Choose how much the AI does, for each workflow
Assisted Flow
The AI drafts the work and a person approves it. Best for clinical, legal or financial decisions.
Total Automation
The AI completes rule-based work from start to finish, logs each step, and hands exceptions to your staff.
Built for regulated industries, and every business
Healthcare
Front desk and scheduling, eligibility and prior auth, RCM and denial follow-up.
Legal
Client intake and conflict checks, deadlines and docketing, document review and drafting.
Accounting & CPA
Document collection, AP, AR and reconciliations, and tax-season client communication.
Small & mid-size business
Reception and lead follow-up, inbox, scheduling and CRM, invoices, reports and SOPs.
From first call to go-live in weeks, not months
Workflow analysis
We map your repetitive computer and phone work and what it costs you. This analysis is free.
Agent design
We configure the agents, connectors, phone extensions and mailboxes.
Trial & tune
Agents run in assisted mode beside your staff while we measure accuracy.
Go live & manage
We switch on automation and keep monitoring and reporting.
Questions we hear most
What can AI automation do for a medical office?
AI agents can answer and place phone calls, schedule and remind patients, check insurance eligibility, prepare prior authorizations, file incoming faxes and referrals to the right chart, and follow up on claims and denials. They work inside your existing EHR and portals.
Is it safe to use AI with patient information?
IHS AI Automation was built for regulated industries. We provide HIPAA safeguards and a Business Associate Agreement, our controls are SOC 2 Type II audited, data is encrypted in transit and at rest, each client is isolated, and it runs on IHS-owned infrastructure in Houston and Dallas.
Does the AI make decisions on its own?
Only where you allow it. In Assisted Flow the AI drafts and a person approves. In Total Automation the AI completes rule-based tasks and escalates exceptions. You choose the mode for each workflow.
How long does it take to get started?
Most offices go from a free workflow analysis to live agents in weeks. There are no long-term contracts.
Ready to talk? The first assessment is free.
Tell us what is slowing you down. We will review your setup and give you a clear plan, with no obligation and no long-term contract.