Your full IT department. Without the overhead.
We watch your computers, servers and network around the clock, fix problems before your staff notices them, and answer the phone when you need help. One flat monthly rate. No surprises.
What you get, in plain words
- Help in 15 minutes or lessfor critical issues, any hour
- Every device watched 24/7servers, PCs, network, printers
- Security includednot sold as an extra
- Backups tested regularlyso recovery really works
One flat rate covers all of this
Think of us as your own IT team down the hall. Here is what that team does every day.
24/7 monitoring & alerts
Servers, workstations and network devices are watched nonstop so we catch trouble early.
Patch management
Windows, firmware and application updates are tested and installed for you.
Help desk & on-site support
Houston-based engineers by phone, remote session, or at your office.
Network management
Switches, Wi-Fi, VPN, VLANs and firewalls set up correctly and kept that way.
Backup & disaster recovery
Encrypted on-site and cloud backups with daily snapshots and regular restore tests.
Vendor management
We deal with your internet provider, software vendors and hardware suppliers for you.
EHR & application support
athenahealth, eClinicalWorks, AdvancedMD, Epic, PACS and your business software.
IT strategy & vCIO
Quarterly reviews, a technology roadmap and budget forecasting.
We show up. Every time. On time.
Every request is ranked by how badly it hurts your business, and we commit to a response time for each level.
| Priority | What it means | Our response |
|---|---|---|
| Critical | System down, network outage, security incident or full service loss | 15 minutes or less |
| High | Something important is slow, or one person cannot work | 4 hours or less |
| Standard | General requests, software installs, configuration changes | Next business day |
| Projects | New offices, migrations, hardware rollouts and upgrades | Scoped and scheduled in advance |
Managed IT vs. paying per incident
Break-fix support waits for something to fail. Managed IT is built to stop the failure.
| IHS Managed IT | Break-fix / per incident | |
|---|---|---|
| Monitoring | 24/7, included | You notice the problem first |
| Monthly cost | Flat and predictable | Unpredictable invoices |
| Response time | 15-minute critical SLA | Best effort |
| Updates & patches | Automated and tested | Only if you ask |
| Backup testing | Regular restore tests | Rarely verified |
| Security | Endpoint protection, SIEM and firewall included | Separate add-on cost |
| Planning | Quarterly vCIO reviews | Separate consultant |
Built for organizations that cannot afford downtime
Questions we hear most
What does managed IT cost?
You pay one flat monthly rate based on the number of users and devices we support. The rate includes monitoring, help desk, patching, backups and security, so there are no per-incident bills. We give you an exact quote after a free assessment.
Do you come on site, or is it remote only?
Both. Most issues are fixed remotely within minutes. When a problem needs hands, our Houston-based engineers come to your office.
How fast do you respond?
Critical issues such as a system outage or security incident get a response in 15 minutes or less, 24 hours a day. High-priority issues are handled within 4 hours.
Do you support medical software and EHR systems?
Yes. We support athenahealth, eClinicalWorks, AdvancedMD, Epic, PACS systems and most practice management software, and we sign a HIPAA Business Associate Agreement with every healthcare client.
More from Infotech Houston Solutions
Ready to talk? The first assessment is free.
Tell us what is slowing you down. We will review your setup and give you a clear plan, with no obligation and no long-term contract.