One number. Calls, text, fax, video and an AI receptionist.
We rebuilt our phone platform from the ground up. IHS Phone runs on our own dial tone, our own network and two datacenters. It is built for medical offices, law firms and accounting firms that cannot miss a call.
Everything on one business number
- Calls & auto attendantring groups, queues, paging
- AI receptionistbooks, confirms, transfers
- Texting & cloud faxtwo-way, searchable, routed
- Compliance includedBAA, encryption, audit logs
A complete phone system, not just a line
Everything below comes on the same platform, managed from one web portal.
Business phone system
Extensions, ring groups, call parking, busy lights, paging, intercom, shared desks, business hours and holiday schedules.
Auto attendant
Phone menus with a visual designer. AI can draft your menu, and you preview it before it goes live.
Call queues & contact center
Agents, live wallboards, callbacks, wait-time reports, and listen-and-coach for supervisors.
Voicemail
Transcribed, summarized and delivered by secure link, synced across all your devices.
Call recording
Always, on demand or per line. Consent announcements and automatic pause while a card number is entered.
Texting
Two-way texting from your office number, group texts, templates, scheduled messages and missed-call texts.
Cloud fax
Faxes are read automatically, made searchable and routed by content. Filed to SharePoint, Google Drive or Teams.
Video & chat
Conference rooms, scheduled video meetings with recording and recap, and internal team chat.
Emergency calling
A 911 location for every phone and app, with alerts to your safety contacts (Kari's Law and RAY BAUM's Act).
Want every feature, the apps, phones and pricing?
Visit ihsphone.com →An AI receptionist that actually helps your front desk
AI is designed into call handling from the start. It understands plain speech in English and Spanish, and it works alongside your staff, not instead of them.
- Books, confirms and reschedules appointments
- Transfers calls and takes messages
- Texts confirmations to callers
- Writes call summaries with sentiment and follow-up tasks
- Flags urgent voicemails
- Reads, summarizes and routes incoming faxes
Reliability you can explain to your board
- Two datacenters, Houston and Dallas, each able to carry every customer alone
- Each site keeps a live copy of the phone system
- Automatic failover: phones reconnect in about one minute
- Monitoring from outside both sites, including test calls
- Daily encrypted backups, with recovery tested weekly
- Engineer support 24/7, based in Houston
Compliance features are included, not add-ons
HIPAA with a BAA
A Business Associate Agreement with every healthcare customer.
SOC 2 Type II
Independently audited for security, availability and confidentiality.
Encrypted
Calls and storage are encrypted. Voicemail and fax arrive as expiring secure links.
Controlled access
Role-based access, two-step sign-in, and access logs kept for six years.
Apps, desk phones and integrations
Apps on every device
Browser softphone plus Windows, macOS, iOS and Android apps. Hand a call from your desk phone to your mobile.
Desk phones in stock
Grandstream and Fanvil phones stocked in Houston, pre-configured, with same-day replacements.
Integrations
EHR and practice management, CRM, help desk, calendars, Microsoft 365 and Teams, and Google Workspace.
For offices that keep their own phone system
Questions we hear most
Is IHS Phone HIPAA compliant?
Yes. IHS Phone is HIPAA compliant and SOC 2 Type II attested. We sign a Business Associate Agreement with every healthcare customer, and calls, voicemail, texts and faxes are encrypted.
Can we keep our phone numbers and phones?
Yes. We port your existing numbers for you, and many existing desk phones can be reused. We also stock pre-configured phones in Houston.
What happens if a datacenter goes down?
IHS Phone runs in two datacenters, Houston and Dallas. Each one can serve all customers alone. If a whole site fails, phones reconnect to the other site in about one minute.
Does the AI receptionist replace our front desk?
No. It answers when your staff is busy or the office is closed, books and confirms appointments, takes messages and transfers calls. Your team stays in control and sees a summary of every call.
Do you serve businesses outside Houston?
Yes. IHS Phone is available to verified businesses across the United States and in most other countries.
Ready to talk? The first assessment is free.
Tell us what is slowing you down. We will review your setup and give you a clear plan, with no obligation and no long-term contract.