Trained healthcare staff for your office, at 40–60% less.
Our Healthcare Virtual Assistants are experienced nurses, med techs and healthcare graduates who work your U.S. business hours from our own office in Ortigas, Manila. We recruit, train, equip and manage them. You get a reliable member of your team.
What your HVA can take off your plate
- Phones & schedulingappointments, reminders, no-shows
- Insurance & prior authverification and follow-up
- Charts & recordsEMR updates, chart prep, requests
- Billing supportcharge entry, posting, follow-up
Trained across every admin workflow
Scheduling & front desk
Scheduling, rescheduling and cancellations, new patient intake, reminders, recalls and wait lists.
Insurance verification & prior auth
Eligibility checks, prior authorization for procedures, medications and referrals, and payer portal tracking.
Referral coordination
Outbound referrals by fax and portal, specialist follow-up and status tracking.
Medical records
Records requests, authorization checks before release, and HIPAA-compliant transmission.
Billing support
Charge entry, payment posting support, patient balance follow-up and denial coordination with our RCM team.
Phones & patient communication
Inbound calls on your practice line, refill routing, callbacks and bilingual support where needed.
Learn more about our Philippines operation and staffing services.
Visit houston.ph →A real IHS office in Manila. Not a home office.
Our Philippines operation is a locally registered, 100% owned corporation with its own office in Ortigas, Manila. It is licensed, permitted and fully compliant with Philippine law, and it is growing.
Your assistant is our employee, supervised on site, working on our equipment and our network.
- Supervised on-site office in Ortigas, Manila
- IHS-owned, managed devices. No personal computers
- Encrypted connections through IHS-managed VPN
- Covered by our HIPAA BAA and SOC 2 Type II program
- Attorney-reviewed contracts under Philippine labor law
- A U.S. coordinator in Houston for you to call
Why practices choose IHS HVAs
- Healthcare-educated, experienced talent
- Trained on Athena, DrChrono, eClinicalWorks and more
- Matched to your specialty and tools
- Backup coverage when your HVA is out
- Monthly performance reporting
- Replacements and ongoing check-ins included
From request to a working team member
Client intake
Tell us the role, tools, hours and preferences.
Candidate sourcing
We hand-pick candidates who fit your criteria.
Internal screening
We test skills, technology, communication and experience.
Client endorsement
You interview one to three vetted candidates.
Onboarding & training
We set up your HVA. You spend the first week showing them your workflows.
Questions we hear most
What is a Healthcare Virtual Assistant?
A Healthcare Virtual Assistant (HVA) is a trained remote professional who handles administrative, front-desk and back-office work for a medical practice. IHS HVAs are mostly nurses, med techs and healthcare graduates in the Philippines, trained in HIPAA, EHR systems and U.S. healthcare workflows.
Is it HIPAA compliant to use staff in the Philippines?
Our HVAs work from a supervised IHS office on IHS-owned devices over encrypted connections, under the same Business Associate Agreement and SOC 2 Type II security program as our Houston team.
How much can we save?
Practices typically save 40 to 60% compared with the full cost of a local hire, and IHS handles recruiting, equipment, supervision and backup coverage.
Do HVAs work our hours?
Yes. Your assistant works your U.S. business hours, in Central or Eastern time.
Ready to talk? The first assessment is free.
Tell us what is slowing you down. We will review your setup and give you a clear plan, with no obligation and no long-term contract.